return & Refund Policy | La Vida

At La Vida, your comfort and trust matter to us in every shopping experience.

1. Order Cancellation

  • You may request cancellation before your order is shipped by contacting our customer service team.
  • Once an order has been shipped, it can no longer be cancelled or modified.

2. Returns & Exchanges

  • Due to the nature of skincare and haircare products, and in line with health and safety standards, all sales are final once an order has been received.
  • Products cannot be returned or exchanged after delivery, in order to preserve product quality and ensure customer safety.

3. Damaged or Incorrect Items

  • Please inspect your order as soon as you receive it.
  • If you receive a damaged item or one that does not match your order, please contact us within 24 hours of delivery, along with clear photos of the product and its packaging.
    Your case will be reviewed, and the appropriate action will be taken following verification.

4. Return Conditions

       For approved cases under Section 3 above, returns will only be accepted if the product is unopened, unused, and in its original packaging.

       Items purchased on sale or during promotions are not eligible for return under any circumstances.

5. Refunds

        If a refund is approved, the amount will be returned to the original payment method used for the purchase.

       Note: The time it takes for the refund to appear in your account may vary depending on your bank’s or payment provider’s policy.

6. Contact us